Sensible advice for aches, pains & injuries


Answers to common questions from readers and tutorial customers

Getting some help around here is easy…

Step 1  Look for a quick answer to your question below.

Step 2  Still need help? Just contact me. I will answer.

Paul Ingraham publisher
Vancouver, Canada

Q What happened to

A became late in 2014. This does not affect my customers: all purchases made via will still work just fine. Read more.

Q How do I find information about ______ on

A See the Reading Guide for Patients. Or visit the index to all articles. Or use the search box at the top of the page, which is basically just a Google search. For instance, searching for “ trigger points” gets all pages about trigger points (muscle knots).

Q Does your tutorial include information about _____?

A Probably! My tutorials are quite detailed. However, if you buy a tutorial and find that it does not cover a topic that interests you, please just write to me and ask.

Q Is there an actual paper book? Is there a book version of the tutorial?

A No, there is no physical book. I sell online tutorials only — a pure digital product. Please do not wait for the mailman after ordering!

Q I just don’t like reading on the computer. Can I print tutorials? Or use my iPad, Kindle, etc?

A Printing my books works fairly well for such a big and complex documents. The best way to read the book without being tied to a computer is on a tablet or smart phone, especially an iPad (any tablet will do, but I’ve tested on iPads extremely thoroughly). More about your reading options.

Q What if I buy a tutorial and discover it doesn’t apply to me?

A No problem: I will issue a refund or exchange.

Q How do I get to the tutorial I bought?

A To access purchased tutorials, you have to use a special link provided on the web invoice and in two separate e-mail messages. If you can’t find the e-mail, check your junk e-mail folder!  More information.

Q Is there a money-back guarantee?

A Of course! Isn’t there always? Happiness guaranteed. If you’re not totally pleased with your purchase, you can have every penny back. I might ask a question so I can learn how to improve my tutorials. My refund rate is under 1%, compared to the 8% typical in retail. More information.

Q There’s a 2-for-1 deal … or something?

A It’s a little confusing: you get the trigger points book automatically for free with some of the others. But if you bought the trigger points book first? You get to pick an extra book at no charge. Just check the Customer Information Section of the trigger points book.

Q Why are non-USD prices much higher than the exchange rate?

A I’ve set some reasonable custom prices for Canada, Australia, and UK: customers from these countries should choose their own currency in the store to get that price. Everyone else: my payment processor charges a premium to “protect” customers from potentially higher exchange rates charged by credit cards, but it’s rarely a win. more detailIf you pay for my e-books in anything but US dollars, the price is higher than the current exchange rate — really quite a lot higher. For instance, right now, even though the Canadian price should be a bit better than the US price — about 1-2% cheaper — instead it will be shown as 10% more expensive! If that seems like a bad deal, you’re right (and congratulations on your math skills) My payment processor, eSellerate, is charging a steep fee for payment in your own non-US currency. Credit card companies don’t exactly give you the most favourable exchange rate when you buy in a foreign currency, but many do not gouge this deeply. My own card charges very little: it’s not exactly an accurate exchange rate, but it’s nowhere near what eSellerate takes. eSellerate spins their policy as offering a “gauranteed” price in your currency, so there are no nasty surprises on your credit card bill. In other words: “Give me $10 and I’ll make sure no one mugs you in the next block — you’re safe with me!” Purchase in US dollars and let your credit card do the exchange (unless you know that their fee is even worse than eSellerate’s.) Most customers should pay in US dollars, because they will get a better exchange rate from their credit card company than from eSellerate.

Q Who publishes this website? What are your qualifications?

A My name is Paul Ingraham. I am a science writer and former Registered Massage Therapist in Vancouver, Canada. More about me.

Q Do you have any practical experience?

A Yes, lots of it. Even with much of the flakier stuff I debunk. Again, see my bio.

Q Why are you so negative? Don’t you ever report any good news?

A I consider it important and honorable to call “foul” on the many bogus practices in health care. I don’t consider it “negative” to focus on the truth just because it is often disappointing. And, yes, I do also report good news (quite often). See Why So “Negative”?

Q What’s with the salamander logo?

A It’s a symbol of healing and science. Salamanders have amazing, mysterious regenerative powers, far greater than any other animal.  More information.

Q Can you recommend a doctor or therapist?

A Probably not: it’s extremely rare for me to be able to send a reader to someone I trust. I need to know a professional quite well before I am willing to refer (and they often move, or retire, or get too busy to take new patients). If you need massage therapy, here are some tips on how to find a good massage therapist.

Q Can I pay an upgrade price to get the full set of tutorials?

A You sure can. If you’ve already purchased tutorial(s), you can pay only the difference to complete the set. See the Customer Information Section at the beginning of any tutorial you own.

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