PainScience.com • Good advice for aches, pains & injuries

How to find the e-book you bought

For customers who bought an e-book but can’t access it at the time of purchase or get back to it later

Want to know something else? See answers to other frequently asked customer questions.

Bought a tutorial? Can’t get to it? Or get back to it? The solution is usually in your email inbox, or your junk mail folder. Or you can just login here:

CUSTOMER LOGIN

That was the short answer. Here’s the longer answer…

How the book is delivered initially

Purchased tutorials are accessed using login links that are delivered immediately after payment, in two ways:

  1. in your web browser, on your “account page” that is displayed right after purchase
  2. an email from me, which contains a login link

How to find the book again later

The login link in the confirmation email is the main way that customers have a record of how to get to the book. Ideally, once you have logged in and you’re looking at the full version of your book(s), you bookmark them (save the address of the page in your web browser). But the emails get lost in spam folders, and not everyone bookmarks!

So what do you do if you don’t have the email or a bookmark? There are three main options:

  1. Just login with your email and postal code. There are links to the login page everywhere you would expect (contact, help, here…).
  2. You can also simply return to the free intro, as if you’d never been to PainScience.com before: click “books” in the main menu, and pick your book. You may be logged in automagically, but if and only if you are using the same device you used for purchase (and both cookies and Javascript must be enabled for your browser).
  3. Just send an email and ask me for help. It’s easy for me to do customer lookups.

Junk email folders — can’t live with ‘em, can’t live without ‘em

By far the most common reason people can’t find their purchase confirmation emails: email programs misidentify it as junk mail, because it’s coming from an unknown sender. About 20% of them go straight into customers’ spam folders. So check your spam folder! If you still can’t find it, contact me and I’ll send you another copy.