Want to know something else? See answers to other frequently asked customer questions.
Bought a tutorial? Can’t get to it? Or get back to it? The solution is usually in your email inbox! Or perhaps your junk mail folder. Purchased tutorials are accessed using special web links that are delivered immediately after payment, in two ways:
- in your web browser, on your “account page” (displayed right after purchase)
- an email from me, subject "thanks for your purchase," which contains a link
The easiest way to get access later is to find that email and click on the link.
Can’t find that purchase confirmation email? Just use the self-serve order lookup, which is kind of like a simple login. (Why isn’t it just a login? Because reasons.moreSecurity and convenience are diametrically opposed. The goal of the access system on PainScience.com is to have security that’s just casual enough that no one has to worry about saving a password, but of course still good enough to prevent most abuse.)
Junk email folders — can’t live with ‘em, can’t live without ‘em
By far the most common reason people can’t find their purchase confirmation emails: email programs misidentify it as junk mail, because it’s coming from an unknown sender. About 20% of them go straight into customers’ spam folders. So check your spam folder! If you still can’t find it, contact me and I’ll send you another copy.
What if the links fail? It’s rare, but it happens
About 1 in 500 times, the access link emailed to you after purchase will fail, because email software sucks. This is the link to your account page, in the purchase confirmation email. A few poorly behaved e-mail apps (or security apps) actually break perfectly normal links like that. In this rare case, you can very easily re-type the link manually in your web browser — it's just a link with an identifying code on the end. And then bookmark it. 😃
How those links work & how to type them “manually” (which is rarely necessary!)
Your link has a multiple-digit customer code tacked onto the end of the regular web address, such as 63402 or 3735272. That code is what gives you access. It's a kind of simple login information, like a password. You can easily get to your stuff by just going to PainScience.com/account and entering that code when asked.
The magic tutorial-gettin’ code. Memorization not required!