PainScience.com is open for e-business during the pandemic. I am still healthy (knock on wood), minding the store, taking calls, answering emails, and — of course — writing, writing, writing. Out of work because of COVID-19? I’m offering a 50% rebate on all my books to anyone un- or under-employed because of this pesky plague.details ~ Paul Ingraham, Publisher
About the pandemic rebate: we’re all in this together
To get your rebate, please purchase at full-price and then reply to your purchase confirmation email, confirm you’d like a rebate, and tell me anything at all about your case — just a bit of friendliness — and I’ll refund you 50% of the price within a day (usually much quicker). You don’t have to prove anything. I trust you for this, Internet stranger! Just ask. This method has actually been working out really nicely (short blog post about it).
The COVID-19 crisis is hitting a lot of people in the wallet, mine included. We are all in this together, so crisis pricing just feels right. We can help each other out a bit.
Why make people ask for a “rebate”? Why not just drop my prices? Well, some readers are still able and willing to pay full price — if that’s you, please do! But if money truly is tight, we can meet in the middle: I’ll still make a little, and you get a deal.
Individual books only, please. This offer is for individual books only (where the need is greatest), not the boxed set (more of a “want”).
How long will it take to get the rebate? During the work day (Pacific Time) I will process many rebates within minutes, and most of the rest within an hour or two. Night requests will have to wait until the next morning. I will confirm with a personal reply, and you’ll also get a formal confirmation from the payment processor. Charge reversal may not actually appear on your credit card statement for as long as 10 days (though usually much sooner). If you don’t hear back for a day, feel free to “nudge” me with another email.
For PainScience.com customer service related to buying e-books, please feel free to write or call — but please do peek at my help page first. My response time for critical customer service questions is usually almost immediate, and it’s about a day for the rest.?If your money is involved — payment and order issues, refunds, order issues — my average response time for anything like that is about 30 minutes during normal business hours, or first thing next morning. Most other kinds of questions take a day.
Criticism is welcome. I’ll probably reply if it’s knowledgeable, polite, and important.
Unfortunately I can’t answer most other email. I get more than I can even read, although I do try to at least read everything.
What about treatment? Consulting? Referrals? Sorry, but I don’t consult or treat people myself, and I can almost never refer.?I am retired from clinical practice and work exclusively as a health science journalist. Unfortunately, I cannot provide referrals either: finding and maintaining active referral relationships is tricky (even locally, never mind elsewhere in the world). I really have to know quite a lot about a professional before I’m prepared to endorse them in the first place … and then they invariably get too busy, retire, move. It’s almost never possible to recommend anyone.
See also …
- Customer Support
- Customer Login
- Security, privacy, and refund policies
- The (inevitable) medical-legal disclaimer
- Copyright and the rules for re-prints
I do not have a newsletter or mailing list.?The Rise of the Mailing lists is one of the strongest trends on the internet in the last decade … and it’s not my cup of tea. For all kinds of reasons, I would rather not collect email addresses, not even if it’s all tastefully done and respectfully opt-in. Numerous marketing experts have been strongly urging me to do this for years now, and I’ve often re-visited the question and come close to finally following their advice. But I just keep not doing it, and I probably never will. It’s just not my style. You can keep up with what’s new on PainScience.com in other ways …
(My Twitter and Facebook accounts are semi-retired, but I do still post “highlights” and monitor both channels casually. The RSS feed remains lively.)
Twitter (@painsci) www.Twitter.com/painsci
Announcements, major content highlights, science nuggets, and more: something almost daily.
Major announcements and occasional content highlights. Not super active here in 2020.
RSS feed www.PainScience.com/rss.xml
Microblog posts “pushed” out to you by the miracle of RSS (more about RSS below). Currently on the back burner during the pandemic.
See also: my personal blog is Writerly (PaulIngraham.com). I’ve been posting there a few times a month for many years. In early 2018, it’s where I published my personal chronic pain story — a bleak new qualification for my work here on PainScience.com.
If you’ve found PainScience.com useful, say thank you with a donation.