For PainScience.com customer service related to buying e-books, please feel free to write or call — but please do peek at my help page first. My response time for critical customer service questions is usually almost immediate, and it’s about a day for the rest.?If your money is involved — payment and order issues, refunds, order issues — my average response time for anything like that is about 30 minutes during normal business hours, or first thing next morning. Most other kinds of questions take a day.
Criticism is welcome. I’ll probably reply if it’s knowledgeable, polite, and important.
Unfortunately I can’t answer most other email. I get more than I can even read, although I do try to at least read everything.
What about treatment? Consulting? Referrals? Sorry, but I don’t consult or treat people myself, and I can almost never refer.?I am retired from clinical practice and work exclusively as a health science journalist. Unfortunately, I cannot provide referrals either: finding and maintaining active referral relationships is tricky (even locally, never mind elsewhere in the world). I really have to know quite a lot about a professional before I’m prepared to endorse them in the first place … and then they invariably get too busy, retire, move. It’s almost never possible to recommend anyone.
See also …
- Customer Help
- Customer Login
- Security, privacy, and refund policies
- The (inevitable) medical-legal disclaimer
- Copyright and the rules for re-prints
I do not have a newsletter or mailing list.?The Rise of the Mailing lists is one of the strongest trends on the internet in the last decade … and it’s not my cup of tea. For all kinds of reasons, I would rather not collect email addresses, not even if it’s all tastefully done and respectfully opt-in. Numerous marketing experts have been strongly urging me to do this for years now, and I’ve often re-visited the question and come close to finally following their advice. But I just keep not doing it, and I probably never will. It’s just not my style. You can keep up with what’s new on PainScience.com in other ways …
(My Twitter and Facebook accounts are semi-retired, but I do still post “highlights” and monitor both channels casually. The RSS feed remains lively.)
Twitter (@painsci) www.Twitter.com/painsci
Announcements, major content highlights, science nuggets, and more: something almost daily.
Major announcements and occasional content highlights. Not super active here in 2020.
RSS feed www.PainScience.com/rss.xml
Microblog posts “pushed” out to you by the miracle of RSS (more about RSS below). Currently on the back burner during the pandemic.
And there’s a “What’s New?” page that summarizes all fresh content, or sort the big table of contents by date.
See also: my personal blog is Writerly (PaulIngraham.com). I’ve been posting there a few times a month for many years. In early 2018, it’s where I published my personal chronic pain story — a bleak new qualification for my work here on PainScience.com.
If you’ve found PainScience.com useful, say thank you with a donation.