Sensible advice for aches, pains & injuries

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Email, Phone, Twitter, RSS, and Facebook

For customer service, related to buying e-books, please feel free to write or call — but do peek at my help page first. My response time for customer service questions is fast, but it depends on the question.?If your money is involved — payment and order issues, refunds, etc — my average response time is about 30 minutes during normal business hours (or first thing in the morning). Most other kinds of questions take a day or two. And then there’s a few I actually ignore: questions that are unclear, rude, trivial, silly. If you ask me to repeat something that’s already plainly answered in my help pages, for instance, you’re never going to get an answer. Life is too short, and this is a small business! I will also reply to most knowledgeable, reasonably polite criticism.

I get a hundred times more email than I can possibly respond to properly, and so unfortunately I rarely reply to any other kind of message.

What about treatment? Referrals? Sorry, but I do not treat people myself, and I can almost never refer.?I am retired from clinical practice and work exclusively as a health science journalist. Unfortunately, I cannot provide referrals either: finding and maintaining active referral relationships is tricky (even locally, never mind elsewhere in the world). I really have to know quite a lot about a professional before I’m prepared to endorse them in the first place … and then they invariably get too busy, retire, move. It’s almost never possible to recommend anyone.


Paul Ingraham
, Publisher

6001 Vine St • VancouverBC • V6M4A4 • CANADA


The fine print pages …


I do not have a newsletter or mailing list.?The Rise of the Mailing lists is one of the strongest trends on the internet in the last decade … and it’s not my cup of tea. For all kinds of reasons, I would rather not collect email addresses, not even if it’s all tastefully done and respectfully opt-in. Numerous marketing experts have been strongly urging me to do this for years now, and I’ve often re-visited the question and come close to finally following their advice. But I just keep not doing it, and I probably never will. It’s just not my style. You can keep up with what’s new on in several other ways …

Announcements, content highlights, & pain science news, some public debate.

Twitter (@painsci)
Concise announcements & major content highlights. Formerly very active, now just a token presence.

RSS feed
Microblog posts “pushed” out to you by the miracle of RSS (more about RSS below).

And there’s a “What’s New?” page that summarizes all fresh content, or sort the big table of contents by date.

See also: my personal blog is Writerly ( I’ve been posting there a few times a month for many years. In early 2018, it’s where I published my personal chronic pain story — a bleak new qualification for my work here on

What is this “RSS” you speak of?

I publish new content on PainScience frequently. Wouldn’t it be nice if you could be notified when there’s something new to read? Without having to check the website? Without signing up for a mailing list? That’s the point of RSS.

This website has an “RSS feed.” An RSS feed is a special web page that summarizes content on the site and “feeds” it to you. That page can be read by your web browser, a RSS reading program (often called a “news reader”), or even your mail program. RSS readers will automatically let you know when there are updates, and show you only what’s new. Cool. (RSS stands for “Really Simple Syndication”, by the way — a distribution system.)

To learn more about RSS feeds and how to read them, here’s a tutorial for beginners Getting Started with RSS, or a fun little YouTube video (3:44).

Got complaints? PainScience rules of engagement, or how I handle criticism and critics

I do not host comments on PainScience,?Because trolls, of course: my subject matter attracts too many of them. Comments are a problem on science websites these days. For more information, see No Comment. but I do “engage” extensively with readers on Twitter and Facebook, and by email. These policies mainly matter in those contexts, but they are also relevant to e-mailers, and say a lot about my values as a journalist and what is all about.

Q Does ban commenters for criticizing?

A No. Constructive criticism is always welcome.

Q Has anyone ever been banned?

A Yes, but only a couple dozen people on Facebook and Twitter since 2013—not exactly a huge blacklist. Most were banned for eyebrow-raising hostility or incoherence, and a handful for just being a particularly persistent pain in the rear (classic trolling).

Q Why won’t PainScience respond to my criticism?

A Many criticisms are ignored because they just aren’t good enough quality to merit a response. There aren’t enough hours in the day to debate every beginner who doesn’t know how much they don’t know.

Of course I reserve the right to simply disagree — and I'm not obliged to explain it. Being open to criticism does not mean I have to agree with it.

Q Does PainScience ever publish retractions?

A Oh indeedy. There have been many mea culpa posts over the years—and they’re always popular! So popular it’s actually an incentive. “Clickbait.” 😜

Q Is PainScience biased?

A Obviously! Science, skepticism, and critical thinking are emphasized here … and that’s a feature, not a bug. Bias is an over-rated sin in journalism. Please note that no one who claims to be unbiased actually is.