For PainScience.com customer service, related to buying e-books, please feel free to write or call — but do peek at my help page first. My response time for customer service questions is fast, but it depends on the question.?If your money is involved — payment and order issues, refunds, order issues — my average response time is about 30 minutes during normal business hours (or first thing in the morning). Most other kinds of questions take a day or two. And then there’s a few I actually ignore: questions that are unclear, rude, trivial, silly. If you ask me to repeat something that’s already plainly answered in my help pages, for instance, you’re never going to get an answer. Life is too short, and this is a small business!
Criticism is welcome. I’ll probably reply if it’s knowledgeable, polite, and important.
Unfortunately I can’t answer most other email. I get more than I can even read, let alone respond to properly.
What about treatment? Referrals? Sorry, but I don’t treat people myself, and I can almost never refer.?I am retired from clinical practice and work exclusively as a health science journalist. Unfortunately, I cannot provide referrals either: finding and maintaining active referral relationships is tricky (even locally, never mind elsewhere in the world). I really have to know quite a lot about a professional before I’m prepared to endorse them in the first place … and then they invariably get too busy, retire, move. It’s almost never possible to recommend anyone.
See also …
- Customer Support
- Customer Login
- Security, privacy, and refund policies
- The (inevitable) medical-legal disclaimer
- Copyright and the rules for re-prints
I do not have a newsletter or mailing list.?The Rise of the Mailing lists is one of the strongest trends on the internet in the last decade … and it’s not my cup of tea. For all kinds of reasons, I would rather not collect email addresses, not even if it’s all tastefully done and respectfully opt-in. Numerous marketing experts have been strongly urging me to do this for years now, and I’ve often re-visited the question and come close to finally following their advice. But I just keep not doing it, and I probably never will. It’s just not my style. You can keep up with what’s new on PainScience.com in other ways …
(As of late 2019, my Twitter and Facebook accounts are semi-retired, but I do still post “highlights.” The RSS feed is still lively.)
Major announcements, content highlights, & pain science news, occasional public debate.
Twitter (@painsci) www.Twitter.com/painsci
Concise announcements & major content highlights.
RSS feed www.PainScience.com/rss.xml
Microblog posts “pushed” out to you by the miracle of RSS (more about RSS below).
See also: my personal blog is Writerly (PaulIngraham.com). I’ve been posting there a few times a month for many years. In early 2018, it’s where I published my personal chronic pain story — a bleak new qualification for my work here on PainScience.com.
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