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For PainScience.com customer service related to buying e-books, please feel free to write or call — but please do peek at my help page first. My response time for critical customer service questions is usually almost immediate, and it’s about a day for the rest.?If your money is involved — payment and order issues, refunds, order issues — my average response time for anything like that is about 30 minutes during normal business hours, or first thing next morning. Most other kinds of questions take a day.
Criticism is welcome. I’ll probably reply if it’s knowledgeable, polite, and significant. If it’s not, I won’t.
Unfortunately I truly just cannot answer most other email. The volume of email I receive would be a challenge for a whole team to keep up with.
What about treatment or consultation? I am long retired from clinical practice and cannot diagnose or treat, but I am sometimes available for video consultations. + Consultation are on pause for the summer, but will resume by late September.
I am a journalist, not a health care professional, so consults are very much about discussing cases in principle and the abstract, and not diagnosing or prescribing or giving “advice.” Please note that I have to reserve most of my time for writing, research, and running PainScience.com, so my consultation service is not cheap, and I don’t take every case. If you’re interested, please send me a note, introduce yourself and what you’d like help with, and I’ll reply with more information.
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Major announcements and regular content highlights.
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See also: my personal blog is Writerly (PaulIngraham.com). In 2022, I also started a personal newsletter about my personal chronic pain story — a bleak new qualification for my work here on PainScience.com.
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