I get a lot of poignant emails asking for help and advice about some really tough painful condition, but some of the most heart-wrenching are from soldiers on active duty — a situation that usually makes the best rehab options impossible or close to it. Same with single moms. I hate trying to answer those emails, because there’s almost nothing I can do. I offer them a free book. It’s not much, but it’s something.
I officially stopped trying to answer all my e-mail a good three years ago, because the volume was already overwhelming even then, but of course I still choose to answer some, and certain kinds of message are just about impossible to ignore, no matter how busy I am. When I ignore the hate mail, it’s largely to reserve time and energy for mail like this.